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Customer Care
Customer service is integral to our values--Everybody Wins!--and the reason we are one of the fastest-growing companies in our industry. Whether it’s answering questions about the application process, providing information on rebate status and card balance, or addressing and resolving inquiries from applicants, we are committed to providing service levels that exceed expectations. We offer convenient service channels for your customers through phone, mail, and/or web. Over the years, we have invested millions of dollars developing integrated customer service modules into our platforms which has allowed us to provide industry leading service through our call centers and customized web sites. Our websites also serve multiple purposes, allowing customers to: review offers, submit for a rebate offer, check rebate status, and retrieve card balance.
For an even more enjoyable and worry-free customer experience, our platforms deliver trigger-based emails throughout the program cycle, each designed to inform the customer and let them know exactly where they stand in the process. This type of structured cycle drastically reduces customer service calls and notably contributes to a more satisfying experience. |
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