Return of Customer Spend (RoCS®)

return3Ohana will help you drive spending back to your business while providing your customers with the best possible shopping experience. We have opened up a whole new incremental revenue stream for our clients and enhanced their relationships with customers by empowering customers with greater value and more choices. Our goal has always been to eliminate the frustrations of traditional programs and transform the industry from a breakage model into a SPENDAGE model, and with our patented Return of Customer Spend (RoCS) platform we have been able to do just that - drive the spend of rebated dollars back to the program sponsor.

RoCS is an unprecedented incremental sales channel that redirects rebate dollars back to the program sponsor through the purchase of merchandise, services, warranties, gift cards, etc. This unique fulfillment platform, which provides consumers with multiple opportunities to change their reward options, gives greater value and flexibility and produces a more memorable and satisfying experience for the consumer. What truly makes this process unlike any other is that it provides our clients with a new sales, customer acquisition, customer retention and impactful marketing avenue.

See the Benefits for Yourself

  • Opportunity to convert 100% of redeemed rebate dollars into incremental sales
  • Multiple redemption choices for consumers
  • POS integrated solution replaces mail-in process
  • Full insight and control over post-transaction customer experience
  • Proven traffic driver
  • Reduces liabilities
  • Completely transparent
  • Delivers the right deal at the right time




Case study: Ohana's RoCS Jolts Sales for Consumer Electronic Company

A consumer electronic company who had a rewards program already in play in its stores nationwide, wanted to drive more sales to its stores while also giving its consumers more choice in the redemption process. They turned to Ohana.

Using the company's propietary Return of Customer Spend Platform, Ohama developed a program that boosted revenue per rebate up while reducing actual processing costs, we also in turn allowed our client to provide superior service to its customers. Customer feedback was priceless.